Privacy Policy

1. Introduction

ASKC PRIVATE LIMITED (“ASKC”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.askc.in or use our services.

This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

2.1 Personal Information You Provide

• Account details: name, email address, mobile number, date of birth
• Billing information: billing address, city, state, country, postal code
• Payment information: processed securely via our payment partner; we do not store card numbers or CVV on our servers
• Academic information: educational qualifications, course preferences, learning goals
• Communication: enquiries, feedback, support requests

2.2 Automatically Collected Information

• IP address, browser type, device identifier, operating system
• Pages visited, time spent, referring URL, click-through data
• Cookies and similar tracking technologies

3. How We Use Your Information

• To process enrolments, payments, and deliver course access
• To provide customer support and respond to your enquiries
• To send transactional communications (receipts, class reminders, access credentials)
• To send promotional communications (only with your consent)
• To improve our services, personalize your experience, and develop new offerings
• To comply with legal obligations and prevent fraudulent activity

4. Sharing of Information

We do not sell your personal data. We may share information in the following limited circumstances:

• Payment processors: to process transactions securely (e.g., for card, UPI, and net-banking payments)
• Service providers: for hosting, analytics, email delivery — under strict confidentiality obligations
• Legal compliance: to comply with court orders, government requests, or applicable law
• Business transfers: in the event of a merger, acquisition, or sale of assets (users will be notified)

5. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes set out in this policy, or as required by applicable law. Account and transaction records are typically retained for up to 7 years to comply with Indian tax and accounting regulations. Marketing data is retained until you withdraw consent.

6. Your Rights

Under applicable Indian law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, email us at support@askc.inwith the subject line “Privacy Request”. We will respond within 30 days.

7. Cookies

Our website uses cookies to enable core functionality (such as session management) and to analyze traffic. You can disable cookies through your browser settings, although this may affect the functionality of the website.

8. Data Security

We implement industry-standard technical and organizational measures to protect your data, including 256-bit SSL encryption for data transmission, secure server infrastructure, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for users aged 18 and above. For learners under 18, enrolment must be undertaken by a parent or legal guardian, who is responsible for providing consent on the minor's behalf.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We will notify registered users of material changes via email.

11. Grievance Officer