Shipping & Return Policy
How we deliver our courses and services, and how returns are handled for digital educational content.
Last updated: 19 April 2026
1. Nature of Our Services
ASKC PRIVATE LIMITED offers digital educational services, including live online classes, recorded video lessons, 1-on-1 mentoring sessions, downloadable study materials, and admission consulting. We do not ship physical goods. Accordingly, the terms of this policy relate to the delivery of digital services and should be read in conjunction with our Refund Policy.
2. Service Delivery Timeline
Once your payment is successfully processed, your course access is typically delivered as follows:
| Service Type | Delivery Time | Method |
|---|---|---|
| Trial Class (₹200 – ₹500) | Within 2 hours | Email with booking link |
| Standard Courses (₹1,000 – ₹5,000) | Within 24 hours | Email with login credentials & schedule |
| Premium Programmes (₹8,000+) | Within 48 hours | Email + welcome call from counselor |
| Admission Consulting | Within 48 hours | Counsellor assigned; kick-off session scheduled |
3. Access Credentials
Upon enrolment, you will receive:
- A confirmation email with your order number and receipt
- Login credentials for the student portal (where applicable)
- A link to join your first scheduled session
- Study materials and pre-reading PDFs (where included)
Please check your spam or promotions folder if you do not receive the welcome email within the expected timeframe.
4. Prerequisites for Service Access
- A stable internet connection (minimum 2 Mbps recommended)
- A device (laptop, desktop, tablet, or smartphone) with a modern browser
- A working email address and mobile number (for OTP verification, where applicable)
5. Service Issues & “Returns”
Because our services are digital and non-tangible, there is no physical return process. However, if you experience any of the following issues, we will resolve them promptly at no additional cost:
- Access not received within the expected timeframe
- Technical issues preventing you from accessing the course
- Incorrect course delivered due to processing error on our side
- Instructor unavailability for scheduled sessions (rescheduled free of charge)
In any of the above cases, contact support@askc.in within72 hours of the incident, and we will rectify the issue or process a refund in accordance with our Refund Policy.
6. Rescheduling
Live class rescheduling requests must be made at least 24 hours before the scheduled session. One free reschedule is permitted per paid session. Additional reschedule requests may be subject to an administrative fee.
7. Transferability
Enrolments are linked to the registered learner and are non-transferable to another individual, except in exceptional circumstances approved by our team in writing.
8. Contact
For any queries related to delivery or access of services, please contact us:
Email: support@askc.in
Phone: +91 9187196013 | +91 9187197018
Hours: Monday – Saturday, 09:00 AM – 09:00 PM IST