Refund Policy

1. Our Commitment

At ASKC PRIVATE LIMITED, we stand behind the quality of our courses and services. If for any reason you are not satisfied, this policy explains when and how you may request a refund. We believe in being fair and transparent with our learners.

2. Refund Eligibility by Course Type

3. Non-Refundable Situations

Refunds will not be processed in the following circumstances:

• Request submitted after the applicable refund window
• Course accessed or attended beyond the stated threshold
• Certifications, graduation documents, or referral letters already issued
• Violation of our code of conduct resulting in enrolment termination
• Promotional or discounted enrolments marked as “non-refundable” at checkout
• Third-party costs (e.g., exam fees, university application fees) already paid on your behalf

4. How to Request a Refund

To initiate a refund request, please follow these steps:

• Step 1: Email support@askc.in with the subject line “Refund Request — [Your Order Number]”.
• Step 2: Include your full name, registered mobile number, course name, date of enrolment, reason for the refund request, and a screenshot of your payment receipt.
• Step 3: Our team will acknowledge your request within 2 business daysand may request additional information.
• Step 4: Once approved, refunds are processed within 7–14 business daysto the original method of payment.

5. Refund Processing Time

Approved refunds are credited back to the original payment method. The processing time varies by payment method:

• UPI / Net Banking: 2–5 business days
• Credit / Debit Card: 7–14 business days (subject to issuing bank)
• Wallet payments: 2–7 business days

The actual time your bank or provider takes to reflect the amount in your account is beyond our control. Please contact your bank if the refund does not appear within the stated timeframe.

6. Partial Refunds & Deductions

Where a partial refund is processed, the following deductions may apply:

• Payment gateway fees (typically 2–3% of the transaction amount)
• Administrative charges (₹199 flat, for Standard and Premium programmes)
• Cost of services already delivered (on a pro-rata basis)
• GST already paid to government authorities (non-refundable)

7. Course Cancellation by ASKC

In the rare event that we cancel a course for reasons attributable to us (e.g., insufficient enrolment, instructor unavailability with no replacement), we will provide a full refund (100%) to all affected learners, regardless of the time elapsed since enrolment.

8. Dispute Resolution

If you are not satisfied with the resolution of your refund request, you may escalate the matter to our Grievance Officer at support@askc.in. All disputes shall be subject to the jurisdiction of the courts at Bangalore, Karnataka, India.

9. Contact for Refund Queries